Shipping policy
Do you ship internationally?
We currently offer shipping services to over 70 countries worldwide. If you experience any issues related to payment, please contact us at [ support@gothswitch.com ]
Due to shipping restrictions, we ship to almost all countries worldwide except the following:
- Ukraine
- Russia
- Belarus
How long does it take for my order to arrive?
Total delivery time = processing time + shipping time
Processing Time
- The average processing time is 3-7 business days.
- Depending on the product design and type, processing may take an additional 7 business days.
Shipping Time
- United States: 10-16 business days
- Other countries: 10-20 business days
How much does shipping cost?
- Free shipping for orders over $89 USD
- A shipping fee of $4.99 USD applies to orders below this amount
Note: The listed shipping fee is a discounted price. In certain cases, the actual shipping cost may apply during refunds.
Where can I find my tracking number?
Once your order is shipped, we will send you an email with tracking details. You can then track your order at: [ https://www.17track.net/en ]
My order status says "delivered," but I haven't received it.
If your order is marked as "Delivered" but you have not received it, please contact us at [ support@gothswitch.com ]
Do I have to pay VAT? (Only applicable for EU customers)
Good news! EU VAT is prepaid, so there are no additional duties to worry about. We cover the VAT cost for shipments to the EU, ensuring a smooth delivery with no extra VAT payment upon arrival.
Do I have to pay customs duties and taxes?
Customs duties for international shipments are the responsibility of the customer and vary by country.
